We're here to help
Answers to the questions we hear most. If you don't see yours, just email us.
Get in touch
Email us and we'll get back to you, usually within a couple of days.
Support: support@dosora.app
Privacy questions: privacy@dosora.app
Getting started
How do I set Dosora up for a parent?
Install Dosora on your own phone first, add their medications and dose times, then invite them to your family circle. They install the app, join the circle, and their reminders and your alerts stay in sync automatically.
Do we both need the app?
Yes. Both the person taking the medication and the caregiver use Dosora on their own phones. That's what lets reminders go to one and missed-dose alerts go to the other.
Can I add a photo of each medication?
Yes. When you add or edit a medication you can take or choose a photo, so the person taking it can see exactly which pill to take.
Reminders & alerts
I'm not getting notifications.
Make sure notifications are turned on for Dosora in your phone's Settings, and that your phone isn't in a Focus or Do Not Disturb mode that silences them. Reminders also need the app to have finished setup on a real device.
When does a caregiver get a missed-dose alert?
If a dose isn't marked as taken within a short grace period after its scheduled time, Dosora sends the caregiver a notification. You can then call or send a reminder straight from the alert.
Does skipping a dose alert the caregiver?
Marking a dose as skipped is treated as handled, so it won't trigger a missed-dose alert. Alerts are for doses that were neither taken nor skipped.
Subscription
What's free and what's Pro?
All the reminders on your own phone are free, including unlimited medications, times and pill photos. Pro adds the caregiver features: missed-dose alerts, sending reminders, cloud sync across devices, full history and refill reminders.
How do I manage or cancel my subscription?
Dosora Pro is billed through the App Store or Google Play. Manage or cancel it anytime from your Apple or Google account's subscription settings. Restore a previous purchase from the Pro screen in the app.
Account & data
How do I delete my account?
You can delete your account and its data from within the app, or email us at privacy@dosora.app and we'll take care of it. See our Privacy Policy for details on how your data is handled.
Who can see the medication information?
Only members of your family circle. Each circle's data is private to that circle, and medication photos are kept in a private store that only circle members can open.